Cancellation, Returns & Refunds Policy

Last updated: 19 October 2026

Cancelling an order

• You can ask us to cancel your order before it is dispatched by emailing support@purobest.com or messaging us on WhatsApp with your order number.
• Once an order has been dispatched, it cannot be cancelled.
• We may cancel an order if a product is out of stock or unavailable, if there is a pricing or listing error, if the delivery location is not serviceable, or if we detect suspicious or fraudulent activity. If we cancel, you receive a full refund.

Returns

Our products are health supplements meant for consumption. For safety and hygiene reasons, we do not accept returns of products that have been delivered in good condition, whether opened or unopened, except in the cases below.

Damaged, incorrect, tampered or expired products

• If the parcel looks damaged or tampered with at the time of delivery, please refuse to accept it and inform us.
• If you find after delivery that a product is damaged, leaking, has a broken seal, is past its expiry date, or is not what you ordered, write to us within 48 hours of delivery with your order number and clear photos of the product and packaging (an unboxing video helps).
• After verifying, we will send a free replacement or give you a full refund for the affected item. Please keep the product and packaging until the issue is resolved.

Refunds

• Approved refunds are made to your original payment method.
• Once a refund is approved, it usually reflects in your account within 5 to 7 business days, and in some cases up to 14 business days.
• If an amount is charged to you in error, we will refund it in the same way.
• Discount or promotional codes used on a cancelled order may not be reissued.